VASA Fitness
  • 20-Nov-2018 to 19-Jan-2019 (MST)
  • Sandy, UT, USA
  • Hourly
  • Full Time

Benefits Include: Medical, Dental, Vision, Flexible Spending Account, 401(k) Plan, Paid Time Off, Free Gym Membership!!


In a nutshell...

The Member Loyalty team provides assistance and guidance to our members via phone, email, or in-person. As a Member Loyalty Representative, you will be responsible for providing a #VAWESOME experience to our members by addressing and resolving their questions and/or concerns in a welcoming and helpful manner. Member Loyalty provides an UPLIFTing team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem solving skills while building friendships in this #VAWESOME culture we provide. Come join the #VASAFAM!

Hours:  The hours for this position are Monday-Thursday 9:00am-5:30pm & Fridays 8:30-5:00

The day to day...

The duties of this position include, but are no limited to the following:

  • Create a friendly, professional, and positive first impression on our members, their guests, and the public
  • Properly address and resolve membership concerns and requirements
  • Accurately record all information regarding member relations internally and with external vendors
  • Research and resolve member issues through use of a computerized database
  • Route phone calls, members, and guests to appropriate personnel to promptly and efficiently handle new memberships, renewals, customer service issues, etc.
  • Accurately record data from phone conversations and member visits into appropriate databases
  • Collect on past due accounts 

Minimum Qualifications

The qualifications for this position include, but are not limited to the following:

  • Prior customer service experience required
  • Strong attention to detail
  • Ability to use own judgement to make decisions 
  • Ability to work without immediate supervision
  • Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.)
  • Ability to focus on core information expressed by members and provide solutions, information and guidance in a professional manner
  • Integrity in handling financial transactions and information regarding member accounts
  • Ability to work in a fast-paced environment and effectively manage a high volume of inquiries

Preferred Qualifications

  • Bilingual (Spanish/English) highly preferred 

 

VASA Fitness is an Equal Opportunity Employer

VASA Fitness
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